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How do I place my order? 
Simply choose your style from the drop down menu on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. 
We’ll prepare your order and let you know when it's on its way!

I’m so excited to receive my order! How do I check my order status?
Just enter your order information on the Track Order page to track your order status.

I changed my mind, can I cancel or modify my order?
When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification.

After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would  like to change it for in your email and we’ll do our best to help you!

I placed my order, but I have not received my confirmation email yet.
First, double check your spam folder and other email accounts. 
Can’t find it? No panic, just contact us and one our customer representative will help you!


How does The Ocean Vibe operate and offer such incredible pricing?
The Ocean Vibe is a socially-minded online ecommerce shop of custom designed apparel. As we supply, print-on-demand and ship our products directly from  the source to you, without middlemen putting their mark-ups on our products, you get the highest quality product for an incredible price!

Want more info on The Ocean Vibe, check out our About Us section!


What materials does The Ocean Vibe use?
First, we hate crap! We cut on margins to make sure we deliver you high-quality products using premium materials.
They are made soft for comfort and are known for their quality, durability and great look so you can feel the vibe when you wear them! 

I’m not sure which size to choose, Can you help?
Need help finding the perfect size to fit your beautiful body? Use the sizing chart information provided on our product pages via the Product Details link.


100% satisfaction guarantee? 
All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. 


What type of payments do you accept?
We accept Visa, Mastercard, AMEX, Discover, JBC and Paypal.

When will my card be charged?
Just after your order has been successfully placed.

What is the type of currency on your store?
All our prices are in US dollars. 


The Ocean Vibe adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.


When can I expect to receive my package?
Every single item on The Ocean Vibe is custom printed just for you, and it will take us 2-8 business days to print and  make sure your order is everything you hoped it would be prior to shipping.
Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates below.

US Shipping Time Estimates
Home Decor Products, Shoes, Boots, Hooded Blankets & Bags: 2-3 Weeks
Shirts & Tank Tops: 5-8 Business Days
International Shipping Time Estimates
Home Decor Products, Shoes, Boots, Hooded Blankets & Bags : 2-4 Weeks
Shirts & Tank Tops: 5-8 Business Days

*Please see note below for International buyer and duty fees.

Can I track my package?
A Tracking Number will be sent to you by email a few days after your order has been placed. You will be able to track your order Here. If you haven’t received your tracking number within the time frames below, please contact our help support team here and we’ll be happy to assist!

Shirts & Tank Tops: 2-4 business days
Home Decor, Shoes, Beach Blankets, Boots, Hooded Blankets, Sarongs, Bedding & Bags: 5-10 Business Days

Please note: 
It may take up to 24h for your package to show up in the forwarder's tracking system. 
For International orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.

Will I receive one box for all my ordered items ?

Depending on the number of items you order, you may receive multiple shipments. Some of our inventory is spread across different warehouses, and we want to get your item to you as fast as possible.

I never received my package, what should I do?
If your item has not arrived within 30 days for apparel products and 45 days for home decor products, shoes, sarongs, beach blankets, boots, hooded blankets and bags after having ordered, contact one of our champs through our Contact Us page and we will do our best to help you!

How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. 
Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

International buyers! - What about customs? Will I be charged for duties or custom when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be. 
Feel free to contact our customer support for additional information. 

*Shipping to the following countries may take over 50 days for certain products:
South Africa, Peru, Argentina, Bulgaria, Romania, and French Polynesia.

*All items except for our beautiful and personalized shirts & hoodies cannot be shipped to the following countries: Guatemala, Bolivia, Peru,  Montenegro, Syria, Kuwait, Georgia, North Korea, Jordan, Ecuador and Morocco.*


I ordered the wrong size or color, what should I do?

For any changes within 24hrs after ordering go to the MY ORDER section above on this page for further details.

As every single item on The Ocean Vibe is printed to order, we can’t exchange your product. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.

I’m not satisfied with the printing quality or the size, what should I do?
You’re not in love with your product, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed apparel, 
free of charge. 

Note: We only accept product return if the item is damaged. A change of mind or minor delay in the delivery will not be considered as a good reason for product return or refund.

All returns or exchanges must be made within 20 days of the e-mail confirming shipment

I received the wrong item, what should I do?
We apology for any inconveniences and we’d be delighted to help you right away by offering a free replacement order. 


I have an incredible design, can I send it to you and have it printed on a product?
We’d love to see your incredible design and print it for you! A minimum of 20  shirts, pillow covers, shoes or saddle bags is required by design in order to be printed. 
Just send your design to 
support@theoceanvibe.com with the style, color and size you want. 


At The Ocean Vibe we really value our customers and if none of the above answered your questions, feel free to contact us by email at support@theoceanvibe.com